Pet Monkey is an independent UK pet-supplies shop run from Woodbridge, Suffolk. We sell our own Pet Monkey-branded toys and chews for cats, dogs, rabbits and birds, and every product we sell is new.
What we sell
We focus on practical playthings for each kind of pet: scratchers, scratching posts, ball tracks and catnip toys for cats; fetch, plush, rope and teething toys for dogs; wooden chews and willow tunnels for rabbits; and shreddable toys for birds. We add new products to the shop over time, and each one gets the same clear details on materials, colours and safe use.
You can see everything in our shop.
How we work
Orders are dispatched from Suffolk within 1–2 working days, and every parcel is tracked. We deliver across England, Scotland and Wales, including the Highlands and Islands and the Isles of Scilly. Delivery costs £3.99 or £5.49 per order depending on the service you choose, and you see it before you pay. Full details are in our Shipping Policy.
What we stand for
- Practical products. Toys and chews chosen for everyday play, with clear descriptions of what each one is and which pet it suits.
- Clear information. Plain-English policies, clear delivery costs and no hidden fees. If you are not sure whether something suits your pet, ask us and we will give you a straight answer.
- Supervised play. We encourage supervised play and regular checks of every toy. Our Pet Toy Safety Guide explains how.
- Real people to talk to. You can reach us by email or phone, and we reply to emails within 1 working day.
Product photos on this site are digitally created images of our products.
Contact details
Whether you have a question before ordering or need help with an order, you can reach us by email, phone or post.
| Detail | Information |
|---|---|
| Legal business name | Pet Monkey |
| Business type | Independent UK business |
| Business, dispatch and returns address | 1 Old Park Farm, Woodbridge IP13 0LZ, United Kingdom |
| support@petmonkey.co.uk | |
| Phone | +44 7479 779826 |
| Email reply time | Within 1 working day |
| Website | petmonkey.co.uk |
Support hours
| Day | Support hours (UK time) |
|---|---|
| Monday | 10:00–19:00 |
| Tuesday to Thursday | 10:00–20:00 |
| Friday and Saturday | 10:00–21:00 |
| Sunday | 10:00–19:00 |
You can also send us a message using the contact form. Business details are also on our Legal Notice page.