Last updated: 14 April 2026

    At Pet Monkey, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please read through our return and refund policy below.

    1. Returns

    We accept returns within 30 days of the delivery date. If you are not satisfied with your purchase, you may return the items within this timeframe under the following conditions:

    • The item must be unused, in its original packaging, and in the same condition as when you received it.
    • You must provide proof of purchase, such as the order number or receipt, to process your return.

    To initiate a return, please contact our customer support team at support@petmonkey.co.uk or +44 747 977 9826. Once we receive your request, we will provide you with further instructions for returning the item.

    2. Non-returnable Items

    The following items are non-returnable:

    • Items marked as final sale or non-returnable at the time of purchase
    • Items that have been used, worn, or damaged after delivery

    3. Refunds

    Once we receive your returned item and it meets our return conditions, we will process your refund within 7 days. Refunds will be issued to the original payment method used during purchase.

    If you used a discount or promotion code, the refunded amount will be the total amount paid, excluding the discount value.

    Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

    4. Shipping Costs

    Shipping costs for returns are the responsibility of the customer unless the item was faulty or the wrong item was sent. In the case of a fault or error on our part, we will cover the return shipping costs.

    Please ensure the item is returned with proper packaging and tracking information to avoid issues with lost or damaged goods during transit.

    5. Exchanges

    We currently do not offer direct exchanges. If you would like a different item, please initiate a return for a refund and place a new order.

    6. Faulty or Incorrect Items

    If you receive a faulty or incorrect item, please contact us immediately at support@petmonkey.co.uk or +44 747 977 9826. We will arrange for a replacement or a full refund, including any applicable shipping costs.

    7. Contact Us

    If you have any questions about our return and refund policy, or if you need assistance with a return, please contact us:

    Pet Monkey
    Email: support@petmonkey.co.uk
    Phone: +44 747 977 9826
    Address: 41 Old Park Farm, Woodbridge IP13 0LZ, United Kingdom