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  • Tracked 48 delivery · £3.99
  • Tracked 24 delivery · £5.49
  • Packed and posted within 1–2 working days
  • 30-day returns from the day your order arrives
  • Playthings for whiskers, paws, ears and feathers
  • Shipping across Great Britain
  • Visa, Mastercard, Amex and Discover accepted
  • Questions? support@petmonkey.co.uk
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Pet Monkey

Payment Policy

Card payments by Visa, Mastercard, American Express and Discover, processed by Stripe in pounds sterling. Payment is taken when you place your order.

Last updated: 9 October 2026

In short: We accept Visa, Mastercard, American Express and Discover cards, processed by Stripe. You pay in pounds sterling when you place your order, with no card surcharges. We never see your full card number.

Accepted cards

  • Visa
  • Mastercard
  • American Express
  • Discover

Card payments are powered by Stripe. These are the only payment methods we accept.

When you are charged

Payment is taken in full when you place your order. You can check out as a guest or with an account.

Prices, currency and fees

Pet Monkey is not registered for VAT, so no VAT is charged. Prices are shown in pounds sterling (GBP) and are the final price of the item. No VAT, duties or other fees are added at checkout; the only extra is the delivery charge, shown before you pay.

  • All prices and payments are in pounds sterling (GBP). If your card is in another currency, your card provider may charge its own conversion fee; we do not add one.
  • We do not charge a fee for paying by card, and there are no handling, service or small-order fees.
  • Delivery is the only addition to the price of your items: £3.99 for Tracked 48 or £5.49 for Tracked 24.

Payment security

  • You enter your card details into Stripe’s secure payment fields, and they are sent directly to Stripe.
  • We never see or store your full card number.
  • Stripe is responsible for the security of card data under the Payment Card Industry Data Security Standard (PCI DSS).
  • Your bank may ask you to confirm the payment, for example in your banking app or with a one-time code. This is a standard security check for online card payments.
  • Our whole website uses an encrypted (HTTPS) connection.

If a payment fails

If your payment is declined or does not complete, your order is not placed and you have not been charged for it. Check your card details and try again, or contact your bank. If money has left your account but you did not receive an order confirmation email, email support@petmonkey.co.uk and we will look into it.

Refunds

Refunds go back to the card you paid with, within 5 working days of us receiving a return. Banks can take 3–10 working days to show the refund. See our Returns & Refunds Policy.