Last updated: 14 April 2026

    Welcome to Pet Monkey! By accessing and using our website, you agree to comply with the following Terms and Conditions. Please read them carefully before making a purchase or using our services. If you do not agree with any of these terms, please refrain from using our website.

    1. Introduction

    These Terms and Conditions govern your use of our website, services, and products provided by Pet Monkey. By using our website, you accept and agree to be bound by these terms.

    2. General Terms

    • You must be at least 18 years of age to make a purchase from our website or use our services.
    • You agree to provide accurate, current, and complete information when placing an order and using our services.
    • We reserve the right to change, modify, or update these terms at any time without prior notice. Changes will be effective when posted on this page.

    3. Account Registration

    To place an order, you may be required to create an account on our website. By creating an account, you agree to:

    • Provide accurate and complete information during registration.
    • Maintain the confidentiality of your account information, including your password.
    • Notify us immediately of any unauthorized use of your account.

    You are solely responsible for all activities that occur under your account, whether or not you authorized them.

    4. Products and Services

    • All products on our website are described as accurately as possible. However, we cannot guarantee that the colors, sizes, or features of products will be identical to what you see on your screen.
    • We reserve the right to change or discontinue products at any time without prior notice.
    • Product availability is subject to change, and we may cancel or refuse orders based on stock levels or other issues.

    5. Pricing and Payment

    • All prices listed on our website are in GBP (£) and are exclusive of applicable taxes and shipping fees, unless otherwise stated.
    • We accept payments via Stripe, which supports various payment methods, including credit cards, debit cards, Apple Pay, and Google Pay.
    • We reserve the right to modify prices, fees, or payment methods at any time.

    6. Order Acceptance and Confirmation

    • Once you place an order, you will receive an order confirmation email with the details of your purchase.
    • Acceptance of your order occurs when we dispatch the items to the address you provided. If we are unable to process or fulfill your order, we will notify you promptly and issue a refund if necessary.

    7. Shipping and Delivery

    • Please refer to our Shipping Policy for details about shipping rates, delivery times, and order processing.
    • We are not responsible for delays caused by third-party carriers or issues outside of our control (e.g., weather, strikes, etc.).

    8. Returns and Refunds

    • We accept returns within 30 days from the delivery date, provided that the product is unused and in its original condition.
    • For full details on how to return an item, please refer to our Return and Refund Policy.
    • Refunds will be issued within 7 days after receiving the returned items and verifying their condition.

    9. Limitation of Liability

    • We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or products, except as required by law.
    • We do not guarantee that our website will be free from errors or interruptions. While we strive to keep our website functioning smoothly, we are not responsible for any issues that arise from technical problems.

    10. Intellectual Property

    • All content on our website, including text, images, graphics, logos, and product descriptions, is owned by Pet Monkey and is protected by copyright, trademark, and other intellectual property laws.
    • You may not reproduce, distribute, or modify any content from our website without our prior written consent.

    11. Privacy and Data Protection

    • Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.
    • By using our website, you consent to our collection and use of your personal information in accordance with our Privacy Policy.

    12. Governing Law and Dispute Resolution

    • These Terms and Conditions are governed by the laws of the United Kingdom.
    • Any disputes arising from the use of our website or products will be resolved through binding arbitration under UK law, and you agree to submit to the exclusive jurisdiction of the courts in the UK.

    13. Termination

    • We reserve the right to suspend or terminate your account and access to our website at any time if we believe you have violated these Terms and Conditions or engaged in any activity that is harmful to Pet Monkey or our users.

    14. Contact Us

    If you have any questions or concerns about these Terms and Conditions, please contact us:

    Pet Monkey
    Email: support@petmonkey.co.uk
    Phone: +44 747 977 9826
    Address: 41 Old Park Farm, Woodbridge IP13 0LZ, United Kingdom