Have a question about a product, an order or a return? Get in touch by email, phone or the form below.
Pet Monkey
Address: 1 Old Park Farm, Woodbridge IP13 0LZ, United Kingdom
Email: support@petmonkey.co.uk
Phone: +44 7479 779826
Support hours
| Day | Support hours (UK time) |
|---|---|
| Monday | 10:00–19:00 |
| Tuesday to Thursday | 10:00–20:00 |
| Friday and Saturday | 10:00–21:00 |
| Sunday | 10:00–19:00 |
We reply to emails and contact form messages within 1 working day. Working days are Monday to Friday, excluding UK bank holidays.
Returns
Please contact us before sending anything back, so we can give you a return reference to put in your parcel. Returns go to the address above. The full process is in our Returns & Refunds Policy.
Quick answers
Many questions about delivery, returns and payments are answered on our FAQs page. To follow your parcel, use our Track your order page.